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Frequently Asked Questions

What are decals?

Wall decals, also known as wall stickers or wall art, are vinyl stickers used for decorating smooth surfaces. They offer an affordable way to enhance your space with large artwork and feature a matte finish that resembles painted designs. Easy to install and removable, they’re perfect for nurseries, kids’ rooms, lounges, dining areas, and even offices, adding a stylish touch wherever needed.

How long do decals last?

Under typical indoor conditions, our decals can last between 3 - 7 years. Their durability may be influenced by factors like intense direct sunlight, high humidity, and the quality of the surface they’re applied to.

Are Playwall`s decals made in New Zealand?

Playwall Decals is proud to be a local business with 100% of our products made right here in New Zealand.

How do I apply the decals?

Application Tape Decals (1/2):

  1. Clean the Surface
    Wipe the wall with a damp cloth to ensure it’s clean, smooth, and dust-free. Lightly sand wash’n’wear paint for better grip, and wait two weeks for fresh paint to cure.
  2. Gather Your Tools
    Have a flat, smooth tool (like a credit card) and a step stool (if needed) to help you apply the decal with better control.
  3. Prepare the Area
    Remove any furniture or obstacles from around the area where you’ll be applying the decal to give yourself enough space.
  4. Unroll the Decal
    Lay the decal flat on a clean surface and gently unroll it to avoid creases.
  5. Check the Design
    Lay the decal on the floor and confirm that you have everything you need and the design is in the correct orientation.
  6. Plan the Placement
    Hold the decal against the wall to visualize where you want to place it. Use tape to temporarily stick it in place. Step back to check alignment. Then, measure from the floor to both ends of the decal's center line using a measuring tape to ensure it's level.
  7. Peel Back the Decal
    Carefully peel back the top 1/4 of the decal from the backing paper and let it hang.
  8. Fold the Backing Paper
    Now fold the backing paper back towards the wall and behind itself and the decal.
  9. Apply the Top Quarter
    With the hanging decal, pull it back up to the wall and carefully position and apply it as evenly as possible to the wall.
  10. Remove Remaining Tape
    With the top 1/4 of the decal in place, remove the tape holding the rest of the decal (the remaining 3/4) in place.
  11. Peel and Apply the Rest
    Peel off the backing paper from the remaining 3/4 of the decal. Apply the rest of the decal to the wall, pulling gently on it to ensure it adheres evenly.
  12. Smooth Out the Decal
    Use your hands, a credit card, or a spatula to smooth the decal from the center out to the edges, eliminating any air bubbles or wrinkles.
  13. Remove the Application Tape
    Once the decal is fully applied and smooth, gently peel away the application tape to reveal your perfectly placed decal.

Peel & Stick Decals (2/2):

Step 1: Clean the Wall
Wipe the wall with a damp cloth to ensure it’s clean, smooth, and dust-free. Lightly sand wash’n’wear paint for better grip, and wait two weeks for fresh paint to cure.

Step 2: Plan the Placement
For large decals, tape them to the wall temporarily. Adjust as needed and take a photo for reference.

Step 3: Peel the Decal
Carefully peel the decal off the backing paper, starting from one edge.

Step 4: Stick the Decal
Press one edge of the decal onto the wall, then smooth it from the center outward with your hand.

Step 5: Remove Bubbles
Use your fingers or a credit card to push out any air bubbles.

Step 6: Repeat for Multiple Parts
If your decal has multiple pieces, repeat the process for each section.

Done! Enjoy your beautifully decorated space!

Are your decals safe for pets & children?

Absolutely! All our decals are made from non-toxic, child/pet -safe materials. They are also easy for kids to help apply!

How long should I wait to apply decals after painting my walls?

It's recommended to wait about 2-4 weeks after painting before installing your decals. This waiting period allows the paint to cure completely, ensuring that the decals stick well. For latex paints, a full month is often best. With painted walls, please check your wall's paint type before purchasing a decal to avoid disappointmen. Some paints (wash N wear) have repeling properties which prevents complete decal sticking. Be sure to check the paint tin for any specific guidelines!

Can the decals be removed easily?

Yes! Our decals are designed to be easily removable without damaging the wall, making them perfect for changing decor as your child grows.

Do you offer custom designs?

Yes, we offer custom decal options! Please reach out to us through our contact form for more details on creating a personalized design.

What surfaces can the decals be applied to?

Our decals adhere best to smooth, clean surfaces like painted walls, glass, and furniture. They may not stick well to textured or very uneven surfaces. With painted walls, please check your wall's paint type before purchasing a decal to avoid disappointmen. Some paints (wash N wear) have repeling properties which prevents complete decal sticking.

How do I clean the decals?

To clean the decals, simply wipe them gently with a damp cloth. Avoid harsh chemicals or abrasive materials to maintain their quality.

What is your return policy?

We accept returns within 14 days of purchase if the decals are in their original condition. Please visit our Returns page for more details.

How long does shipping take?

After your order has been made, decal production can take up to 10 days, although we aim for 3 - 7 days. This is because our products are made from scratch and with much care (& love!). Then depending on your location please allow 1-10 days for New Zealand based addresses and up to 21 + days for international.

Do you ship internationally?

Yes! We ship our decals worldwide. Shipping fees and times will vary depending on the destination. Allow for 21 + days for international orders.

How can I contact customer support?

For any questions or assistance, feel free to reach out via our Contact Us page. Otherwise feel free to email us at hello@playwalldecals.com. We are here to help!